Important Questions to ASK when Moving!

Ready to begin getting quotes for your upcoming relocation but not really sure where to start? Below is a list of important questions to ask when searching for a reputable relocation outfit.

These questions will help establish proper expectations for your situation and help you understand how all the pieces fit in the moving puzzle.

You should prepare a list of questions for moving companies who want to earn your business. Here are a few:

Are you a broker or an actual carrier?

A moving broker is a company that arranges for the transportation of your cargo, utilizing for-hire carriers to provide the actual truck transportation. Moving brokers are sales teams that book your move and sell it to an actual moving company.

A moving broker is not a mover. A broker does not assume responsibility for, and is not authorized to transport, your household goods. Brokers do not have moving trucks or professional movers. Brokers for interstate moves are required to use only movers that are registered with the Federal Motor Carrier Safety Administration (FMCSA).

Sometimes the broker is not able to sell the job to a moving company for various reasons – low estimates, no availability, limited resources, etc. – and in this case you can get stuck without a mover on the day of your move. Many moving brokers operate from call centers located anywhere in the country. Make sure to get the company USDOT and Motor Carrier number to search on

Do you charge based on weight and miles or cubic feet/volume?

The most important question to ask! The goal of a scam mover is to back you into a corner without any options when it comes time for payment. Scam companies do this by getting the customer to agree to pricing methods that are not verifiable. Pricing based on volume(cubic feet) is not verifiable and typically the method used to bait and switch the customer. ALWAYS move based on WEIGHT & MILES to protect yourself!! The movers will be able to verify the weight and the miles using the weight stations by weighing the truck with and without your items.

Does my quote include extra charges?Where are they going to be listed on the quote?

Make sure if you have any access problems or extra services listed on the estimate in the summary of charges, otherwise you may be in for a large increase on cost come delivery time. Some of those charges could include:

  • Stair charges

  • Long carry charges

  • Bulky Fees

  • Storage charges

  • Fuel charges

  • Elevator charges

  • Shuttle charge

What forms of payment do you accept?

Don’t hire movers if they cannot accept a credit/debit card and demand cash only. This is an easy way to spot a fly by night company. Brokers cannot accept credit or debit cards at delivery either, typically requesting only certified funds.

What type of insurance is included in your quote? Can I get more insurance?

Standard Liability coverage is 60 cents per pound per article is included by law with every quote. While this may not be adequate to cover your whole shipment, it is the most economical option. Be sure to ask about Full Value Protection. Also, check with a home owners or renters policy if you hold one.

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