12 Questions You Need to Know When Moving | Moving Pro's

1. What do the following estimate terms mean?

Non-binding estimate: A non-binding estimate is based on weight and miles. Typically, a mover will schedule an onsite, Virtual or Phone estimate to survey your goods. The non-binding estimate must be in writing and state that it is non-binding. With non-binding, you only pay for the actual gross weight of your shipment. If it weighs less, you will pay less, more and you pay more.

Binding estimate: A binding estimate is a set price estimate based on the amount of items and the accuracy of the items list. It is bound to your item list. Never work with a company providing a binding estimate by volume or cubic feet, as you can not guarantee the amount of space you will take up in the back of a moving truck. If you add items or services to a binding estimate, a revision must be done.

2. What information and paperwork is the mover required to provide?

At the time of the estimate and/or prior to the execution of the order for service, the mover must supply the following:

-A copy of the U.S. Department Of Transportation (DOT) publication, “Your Rights and Responsibilities When You Move” -A copy of its written non-binding or binding estimate... This must have the US DOT number on it. -Neutral dispute settlement/arbitration program information -When the order for service is finished, the mover must supply a copy of the order for service after it has been signed and dated by you and the mover.

3. What is an order for service?

This is the document authorizing the mover to ship your goods. It isn’t a contract. It notes the estimated charge of the move and other special services asked for (like packing and storage)—as well as pickup and delivery dates or spread dates.

4. What is a bill of lading? The bill of lading is the contract between the mover and yourself. It should be given to you before the mover loads your goods onto the truck. Like any contract, it’s your responsibility to read it all the way through before you sign it. Go over any differences with your mover and don’t sign the bill of lading until you’re completely satisfied with it. The bill of lading is a very important document, so keep track of it. Have it readily available until your shipment is delivered, and any claims are settled.

5. What happens if the mover does not pick-up or deliver my goods according to the dates provided? Mo